Frequently Asked Questions
Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
General Questions
HOW CAN I GET A QUOTE?
Simply visit the Order form to book a cleaning service and as you provide information about your requirement and schedule we can estimate your cost.
ARE CLEANING SUPPLIES INCLUDED?
Cleaning supplies are included by default. This ensures we use the best products required for the service.
WHEN AM I CHARGED FOR THE SERVICE?
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time and effort it took to clean your premises.
CAN I GET A SAME-DAY BOOKING?
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
HOW MANY CLEANERS DO YOU SEND?
Depending on the job, we’ll do our best to match your requirement with the number of cleaners required to successfully complete it.
WHAT SERVICES DO YOU OFFER?
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button on our main menu.
ARE OUR CLEANERS SCREENED?
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. They also must have significant experience in commercial and industrial cleaning to work with us.
WHAT IF I'M NOT HAPPY WITH MY CLEANING?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.